Not every window problem needs a new window
Impact windows are built to last decades, but parts wear: seals fail and glass fogs, balances wear out, locks get sloppy, weatherstripping flattens. A lot of these are repairs, not replacements — and an honest company tells you which is which. We do both, so our advice isn't biased toward the bigger sale.
What we repair
Foggy glass (seal failure). When the seal between panes fails, moisture gets in and the glass clouds. We replace the insulated glass unit — the frame stays. Hardware. Balances, locks, cranks, rollers, and handles — the moving parts that wear out first. Weatherstripping and seals. Fresh seals stop drafts and water intrusion. Screens. Rescreening and frame repair. Caulk lines. Failed exterior caulk lets water behind the frame — we cut it out and reseal.
When we recommend replacement instead
We'll tell you when repair is throwing good money after bad: frames that are rotted or structurally compromised, widespread seal failure across most of the home's windows (the glass is at end of life), or obsolete windows where parts no longer exist. Our replace-vs-repair guide walks through the decision in detail.
The storm-safety check
One thing we always verify on a repair visit: is the window still performing as an impact window? A cracked laminated pane, a compromised frame, or a lock that won't engage reduces the protection you thought you had. If a repair can't restore the rating, we'll say so — and quote the replacement.